Operations & Administration (Control)
Switch, book, support.
The entire admin back end: switch every feature on and off per tenant, book modules, accounts and permissions, costs and usage, data protection, audit, interfaces, support — every page of the administration is described here. Plus the handbook itself, the glossary and the public knowledge section.
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- Operations & Administration (Control)detalladoFeature catalogue: switch every feature per tenantEvery feature of the platform can be switched on and off for all customers or for a single customer — off means: not there, not just greyed out.Operador
- Operations & Administration (Control)detalladoModules & pricesPer customer a package of bookable modules with prices — booking sets the switches of the feature catalogue, dependencies are booked along, every change is in the history.OperadorAdministración
- Operations & Administration (Control)detalladoDemo mode (button “Features”)For a demonstration the operator hides features only in their own browser — without changing anything in a customer's settings.Operador
- Operations & Administration (Control)detalladoTenants & brandCreate new customers with their own address, their own corporate design and their own modules — one platform, many organisations, strictly separated data.OperadorAdministración
- Operations & Administration (Control)detalladoCosts, usage & controllingMonthly costs and revenue, usage per student and customer, the derivation of the rendering costs and the controlling cockpit with the state of the university.Operador
- Operations & Administration (Control)detalladoIT control centreThe operational view in real time: database, avatar machines, render pipeline, live avatar and services — refreshed every five seconds, with status in colour, word and symbol.Operador
- Operations & Administration (Control)detalladoDemo readiness: live avatar only for appointmentsThe live avatar's GPU machines do not run permanently but only for scheduled appointments: they start by themselves ten minutes before and stop afterwards.Operador
- Operations & Administration (Control)detalladoCost watch: alerts on prices and costsTwo watchers run alongside: one checks the providers' prices and the lifetime of the models in use every day, the other checks every hour whether costs are getting out of hand anywhere. What they find appears as an alert in the cockpit.OperadorAdministración
- Operations & Administration (Control)detalladoAccounts, roles & permissionsCreate real administration accounts and define in a matrix which university function may open which surface — with a visible difference between default and deliberate decision.Operador
- Operations & Administration (Control)detalladoSeats per customerHow many seats a customer has agreed and occupied, who is invited, what is free — and what that means in the current month. Deliberately without names.Operador
- Operations & Administration (Control)detalladoMove to UniverseTake over users and their complete history from the previous system — people, roles, courses, enrolments, results with grades and ECTS, credentials and learning history. First a dry run with a check report, then the move in batches; every run can be undone.AdministraciónOperador
- Operations & Administration (Control)detalladoSign-in via your own university (SSO)The university connects its sign-in system (SAML 2.0) itself and tests the connection right away — without waiting for us. The operator assigns the email domains to the customer; new accounts then automatically land with the right tenant.AdministraciónOperador
- Operations & Administration (Control)detalladoData protection: deletion calendar, dry run and reportDeletion requests, their records and the data held back because of retention obligations — with a deletion calendar, a dry run beforehand and a regular report to the data protection officer.AdministraciónOperador
- Operations & Administration (Control)detalladoSupportReport questions and problems, answers in your own history; for the team a queue of all requests — and for the provider only the cases a customer explicitly releases.EstudiantesDocentesAdministraciónOperador
- Operations & Administration (Control)detalladoTour switchAn entry page with two views of the same university: studies and administration — from there straight into the respective area.Operador
- Operations & Administration (Control)detalladoChange log and regulatory watch“What's new?” publicly — plus a log of which official sources are monitored, when they were last checked and which content was adjusted afterwards.OperadorAdministración
- Operations & Administration (Control)detalladoQuality and transparency pageThe public page on which the institution shows how it safeguards course content: seven checking layers, live figures of the last 30 days and a correction promise.OperadorAdministración
- Operations & Administration (Control)detalladoInterfaces to other learning systemsOther learning systems launch courses of this platform, third-party content runs here; plus keys for the platform's own programming interface and webhooks that notify other systems.OperadorAdministración
- Operations & Administration (Control)detalladoThis handbookThe handbook to all features — searchable, filterable by role and area, with click paths, QR codes for trying things out, deep links and a print view.EstudiantesDocentesAdministraciónOperador
- Operations & Administration (Control)detalladoGlossary and “What's new”The platform's terms explained in plain words, with other words for the same thing and a reference to the matching entry — plus the latest new features.EstudiantesDocentesAdministraciónOperador
- Operations & Administration (Control)detalladoKnowledge section “Knowledge”Public articles on learning platforms, course creation, further education, regulation and credentials — every question answered briefly first, then in depth, with sources and date, in German and English.OperadorAdministraciónDocentesEstudiantes
- Operations & Administration (Control)detalladoMaike, the conciergeMaike answers spoken questions about Universe's features and offering from this handbook, explains the part you are looking at on every page of the website, and takes you on a journey in 16 chapters — with examples she demonstrates herself.EstudiantesDocentesAdministraciónOperador
- Operations & Administration (Control)detalladoAdministration: overview, bar and toolsThe home page of the admin back end with tiles, the bar of all administration pages and the tools overview with running counts of open items.OperadorAdministración
- Operations & Administration (Control)detalladoAssignment of administration surfacesWho owns which administration page — the customer or the provider? With a reason, with the gap and with entries without a page.Operador
- Operations & Administration (Control)detalladoIT administration & access rightsAll accounts with the three access rights that can really be set: role, teaching authorisation and organisation — plus the applicable rules on which role sees which surfaces.Operador
- Operations & Administration (Control)detalladoTest students and your own test coursesCreate throwaway students with a real sign-in, move through the platform as them and delete them again — and enrol yourself in any course for testing.Operador
- Operations & Administration (Control)detalladoAbuse and network addressesWho costs the most today? Usage per network address against the daily limits, set and lift blocks — only checksums are stored, never real network addresses.Operador
- Operations & Administration (Control)detalladoAccess codes and voucher healthCodes with which someone enrols in a course without payment — with a maximum number of redemptions and a sending link; plus a list of stuck enrolments that can be redeemed afterwards at the push of a button.Operador
- Operations & Administration (Control)detalladoEnquiries from the websiteWhat comes in via the website's contact form — universities, academies, companies — in one place, with contact, interest and message.Operador
- Operations & Administration (Control)detalladoAudit log and audit evidence bundleWho did what when in an organisation's administration — and a package with all records for an auditor, as one file with a checksum per file.AdministraciónOperador
- Operations & Administration (Control)detalladoPronunciation of the avatar voiceCorrect terms the voice mispronounces without a program change — word-exact, case-sensitive, each entry can be switched on and off.Operador
- Operations & Administration (Control)detalladoContent quality, quality reports and errataDeviations between course content and the current legal situation with deadlines by severity, users' error reports on slides and the error triage from preview and player.Operador
- Operations & Administration (Control)detalladoHanding over course packagesExport a finished course as a file from one installation and import it into another — with a checksum, customer assignment and approval before it becomes visible.Operador
- Operations & Administration (Control)detalladoLaunch health and diagnosticsA checklist of whether the installation is ready to launch — red blockers, yellow warnings, a real test of email delivery — and the diagnostics page with tools and live status.Operador
- Operations & Administration (Control)detalladoSubscription & activationEvery organisation books exactly what it needs: individual building blocks, individual features or everything. Seats and billing monthly or yearly, changes immediately and pro rata; features that are not booked show a calm activation card instead of an error.AdministraciónOperador
- Operations & Administration (Control)detalladoPrices, costs and allowancesAdministrators see where usage arises in their own organisation — by feature, course, group and person —, set limits and adjust package and allowances with an immediate price preview. The operator maintains prices and cost rates with sources and sees costs, revenue and margin per customer.AdministraciónOperador