Operations & Administration (Control)

Maike, the concierge

עבורסטודנטיםסגל הוראהמנהלהמפעיל

Maike answers spoken questions about Universe's features and offering from this handbook, explains the part you are looking at on every page of the website, and takes you on a journey in 16 chapters — with examples she demonstrates herself.

נסו בעצמכם

למה#

Whoever is looking for a feature simply asks: “Where can I find information about the editor?” Maike names the entry and the section, says “One moment, I'll open it for you” — and the page jumps there. Her knowledge is the handbook; what is not in it, she does not promise.

איך זה עובד#

מסלול לחיצותHandbookMaike

1Maike floats in the handbook and on every page of the website as a round bubble in which her video plays; she can be dragged anywhere with mouse or finger.
2Tap Maike — she starts listening immediately and offers the section you are looking at: “Shall I explain this part to you?” With “Yes, explain” (or simply “Yes”) she explains exactly that part. The very first time she asks in one sentence whether she may listen and offers the journey. Otherwise simply speak; after a short pause she sends the question herself.
3The ring around her picture pulses orange while she is listening and green while she is speaking. Her answer appears as a short subtitle next to her.
4The round button on the bubble is pause while she is speaking, afterwards play: continue, again or — right at the beginning — the tour.
5If a section fits, Maike flies next to it: the page scrolls there, the rest of the page recedes briefly, a fine line of light runs around the section, and the matching sentences are highlighted briefly. Esc cancels everything.
6The journey (compass button, play right at the beginning or say “Tour”) leads in 16 chapters across the home page, suite, academy and handbook; the handbook itself has its own journey in five chapters. Below the bubble you see the chapter and progress, “Back”, “Skip”, “Start example” and “All chapters”. Where it fits, Maike demonstrates an example on the page herself — such as opening the large view, trying out house colours in the showcase or moving the slider of a sample slide.

הגדרות ומתגים#

ניתן להפעלה לכל לקוחברירת מחדל: פעילמודול: Lernplattform (תמיד כלול)

Off: no bubble in the handbook and on the website, Maike does not answer.
The voice is Maike's own; if it is not available, Maike answers only as text — never with someone else's voice.
The clips of the journey are only ever ordered by hand (script scripts/maike-clips-rendern.mjs, a dry run with a cost estimate by default) — never automatically.

Where Maike gets her knowledge#

For every question Maike searches for the most fitting entries of this handbook — via title, short text, steps, in-depth sections and other words for the same thing — and answers only from them. She takes prices and packages from the website's public offering. She answers in the language of the page; on pages whose language the handbook does not yet cover, her source is the English version.

Protected in-depth details from “Technology & Security” are never a source for Maike. She only knows what the public handbook contains.

Her video and the pre-rendered clips#

Maike's own pre-recorded idle loop plays in the circle of the bubble — without waking up any machine. For the texts of the journey and the explanations of the sections there are lip-synchronous clips in her voice; they are rendered in advance and stored on the platform.

If a clip is missing, no longer matches today's text or the page is not in German, Maike speaks as before with her voice in the language of the page; subtitles come in all 15 languages. She answers free questions with her voice while the idle loop keeps playing.

“One moment, I'll open it for you”#

Maike can only open sections that the search has really found — inventing a section is impossible. For this the page switches to the entry if necessary and jumps to the section.

Microphone, consent and limits — who may do what#

The microphone only opens after your one-time consent and only while Maike is listening; speech recognition runs in the EU.
Anyone may ask Maike, without signing in; daily limits apply per connection.
Maike is a synthetic AI figure and is labelled as such: in the hint when pointing at the bubble and for screen readers.

טיפים#

The browser remembers the position of the bubble; after an answer Maike stays next to the section until you drag her or ask again.
Without a microphone: with the keyboard you reach “Type instead of speaking” — Enter listens, the space bar is play/pause, Esc ends.
With reduced motion (system setting) Maike does not fly but jumps; the page jumps without dimming and line of light, the sentences stay highlighted. Instead of the video the bubble then shows her picture, and demonstrations run without gliding.
A demonstration only changes what you see on the screen — it clicks no links, submits nothing and saves nothing. Esc cancels it, pause stops it.
Maike does not answer questions about a particular university or a degree programme — she is the platform's concierge.

נסו בעצמכם#

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