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Handbook / Knowledge

Search knowledge

In the “Search” field, enter all the words that should appear in the title or explanation of an entry.

Executive managementEmployeeHead of department

Purpose

Knowledge is only useful if you can find it. Search looks through the title and explanation of all entries you may read and understands German word forms.

How it works

WorkspaceKnowledgeReviewed knowledgeSearch
  1. Open “Knowledge” in the left column.
  2. Under “Reviewed knowledge”, enter one or more terms in the “Search” field.
  3. Press Enter to search. The list then shows only matching entries.
  4. If nothing is found, “No results.” appears; to reset, clear the field and press Enter again.
KnowledgeIllustration

Recording

“For rush orders I first ask production, then the approval office.”

New entry

Approving rush orders

Source
Conversation with purchasing
Who may see it?
Department
DraftIn reviewApproved

Reviewed by a second person

Reviewed knowledge

Fig. 1 A spoken sentence becomes a knowledge entry with source and visibility scope. After review by a second person it is approved and appears in reviewed knowledge.

How search works

  • Every word entered must appear in the entry; several words therefore narrow the search.
  • Title and explanation are searched.
  • Search knows German word forms: “Bestellungen” also finds “Bestellung”.
  • A search query may be up to 200 characters long.

What is searched

Search applies to all lists on the “Knowledge” page: “Reviewed knowledge”, “My entries” and, for reviewers, “For review”. Archived entries are excluded. The results are sorted by last change; up to 100 entries are shown.

Search only shows what you may read. Entries of other departments or restricted entries do not appear, even if they would match.

Tips

Search with one concise technical term instead of a whole sentence; every additional word must also appear.

Frequently asked questions

Does search also find entries I may not see?

No. It only shows entries for which you have read permission.

Must all search words appear?

Yes. An entry only appears if every word entered appears in the title or explanation.

Are archived entries found?

No. Archived entries appear neither in the list nor in search.

Related features

As of: · Concept & lead: Alexander Holtermann

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