Handbook / Glossary

Glossary

Administration

The role with the same rights as the owner: reads everything, manages team, roles and departments, and reads the log. → Roles and rights

BPMN

Business Process Model and Notation, the widespread standard for process models. Universe Memory exports processes as a BPMN 2.0 file. → BPMN export

Counter-hypothesis

The alternative explanation that stands next to every hypothesis and prevents hasty conclusions. → Evidence and counter-hypotheses

Decision

A step in a process whose line ends with “?”. In the BPMN export it becomes an exclusive gateway. → Decisions in a process

Department

A unit of the organization. Departments help determine who reads which knowledge and allow situation reports per department. → Departments

Draft

A text written by Universe Memory as an email, message or document. Only the author sees it, approves it and sends it personally. Knowledge entries, processes and situation reports also start in the status “Draft”. → Have a draft written

Employee

The default role for new members: capture knowledge, ask and answer questions, describe processes, have drafts written. → Roles and rights

Evidence

An approved knowledge entry that a statement in the situation report is based on. Universe Memory discards statements without valid evidence. → Evidence and counter-hypotheses

Executive management

The role that reviews and approves knowledge, archives, approves every process and creates and approves situation reports. → Roles and rights

Four-eyes principle

The rule that nobody approves their own knowledge entry, unless they are the only member of the organization. → Four-eyes principle

Head of department

The role that marks a person in the team as a head. The rights in a department come from the assignment with “Heads this department”. → Roles and rights

Hypothesis

A possible explanation in a situation report, always with counter-hypothesis, confidence and evidence. → Evidence and counter-hypotheses

In review

The status of a submitted knowledge entry that is waiting for approval by a second person. → Review and approve

Invitation

The way into an organization: a link to an email address with a set role, valid for 14 days. → Invite someone

Knowledge entry

Recorded knowledge with title, explanation, source, department and visibility scope. → Capture a knowledge entry

Knowledge question

A question to a colleague. Their answer automatically becomes a knowledge entry in review. → Ask a question

Language model

The AI that phrases situation reports and drafts. It receives company knowledge only as evidence, never as an instruction. → Language models

Log

The record of every significant action with person, action, object and time, readable for the owner and administration. → Log

Maike

The Universe advisor who guides visitors through Universe Memory on the website. → Start the tour with Maike

Not now

Postpones a knowledge question by seven days without deleting it; “In one month” postpones it by 30 days. → Not now

Organization

A company's protected space in Universe Memory. All content belongs to exactly one organization and is strictly separated from others. → Create an organization

Owner

The person who created an organization. They have all rights; their role cannot be changed. → Roles and rights

Process

A step-by-step description of a task, created as a draft and approved by the responsible person. → Describe a process

Restricted

The narrowest visibility scope. An approved entry can only be read by the head of its department, the author, the owner and administration. → Who sees which knowledge

Sign-in link

A link by email that signs in an existing account without a password. → Sign-in link by email

Situation report

The condensation of the reviewed knowledge of a period: summary, signals, hypotheses with counter-hypothesis and open questions, every statement with evidence. → Create and approve a situation report

Source

The mandatory statement of where a knowledge entry or process comes from, for example a conversation with a date. → Capture a knowledge entry

Tenant separation

The strict separation of organizations in the database, which checks every access itself. → Tenant separation

Visibility scope

The “Who may see it?” setting on a knowledge entry: “Department”, “Entire company” or “Restricted”. → Who sees which knowledge

Workspace

The signed-in part of Universe Memory with overview, knowledge, knowledge questions, processes, situation report, drafts and team. → The overview in the workspace