Handbook / Knowledge questions
Answer a question
Answer a question under “For you”; the answer automatically becomes a knowledge entry in review.
Purpose
Your answer does not only help the person asking. Universe Memory turns it into a knowledge entry that, after review, is available to everyone authorized, without you having to capture it separately.
How it works
- Open “Questions” in the left column or click “open questions for you” in the overview.
- Under “For you”, read the question and, if given, the reason.
- Answer in the “Your answer” field.
- Click “Answer”. “Thank you. Your answer has been submitted for review as a knowledge entry.” appears.
Head of production asks
Which orders need a second approval?
Visible again from 11/09
Open again – no reminders
“From 10,000 euros and for new suppliers.”
Becomes a knowledge entry
Fig. 1 A knowledge question is postponed with “Not now”, becomes visible again from the given day and, with the answer, turns into a knowledge entry in review.
The knowledge entry from the answer
- Title: the question.
- Explanation: your answer.
- Source: “Answer to a knowledge question”.
- Department: the department of the question.
- Visibility scope: “Department”.
- Status: “In review”. You are listed as the author; the four-eyes principle applies.
Rules
The answer must be 2 to 30,000 characters long. Only its recipient can answer a question. After answering, the question counts as “Answered” and disappears from “For you”.
Tips
Answer in a way that someone without the question can also understand the text; it becomes a knowledge entry of its own.
Frequently asked questions
Do I also have to capture my answer as knowledge?
No. Universe Memory creates the knowledge entry automatically and submits it for review.
Who sees my answer?
The person asking, immediately with their question. As a knowledge entry, after approval, everyone the visibility scope “Department” allows.
Related features
As of: · Concept & lead: Alexander Holtermann