Ask a question

Send a colleague a specific knowledge question under “Ask a question”, optionally with reason and department.

Executive managementEmployeeHead of department

Purpose

Whoever needs to know something asks the person who knows it. The knowledge question reaches the right person in an orderly way, and the answer automatically becomes a knowledge entry for everyone authorized.

How it works

WorkspaceQuestionsAsk a question

Open “Questions” in the left column.
Under “Ask a question”, choose the person under “To”.
Optionally choose a “Department” the question belongs to.
Under “Question”, phrase the question and explain under “Reason (optional)” why you are asking.
Click “Ask question”. “Your question has been asked.” appears.
Follow the status under “Asked by you”: “Open”, “Postponed” or “Answered” with the answer.

QuestionsIllustration

Head of production asks

Which orders need a second approval?

AnswerNot now

Visible again from 11/09

Open again – no reminders

“From 10,000 euros and for new suppliers.”

Becomes a knowledge entry

Fig. 1 A knowledge question is postponed with “Not now”, becomes visible again from the given day and, with the answer, turns into a knowledge entry in review.

The fields

“To”: any other member of the organization; you cannot ask yourself.
“Department”: optional. It is used for the knowledge entry created from the answer.
“Question”: 5 to 2,000 characters.
“Reason (optional)”: up to 400 characters. It appears below the question for the recipient.

Who sees a question

A knowledge question is seen by the person asking, the recipient as well as “Owner” and “Administration”. The answer appears for the person asking under “Asked by you”, directly with the question.

Tips

A concrete reason helps with answering: “For onboarding the new colleague in purchasing” says more than nothing at all.

Choose the department if the answer belongs there; otherwise, after approval, only executive management, the owner and administration see it.

Frequently asked questions

Whom can I ask?

Any other member of your organization.

Where do I see the answer?

Under “Questions” in the “Asked by you” section, directly with your question.

Does my colleague learn about my question immediately?

The question appears for them under “Questions” in the “For you” section and is counted in their overview under “open questions for you”.

Related features

Answer a questionAnswer a question under “For you”; the answer automatically becomes a knowledge entry in review.Not nowPostpone a question by seven days with “Not now” or by 30 days with “In one month”, without deleting it.DepartmentsCreate departments, assign people and determine who heads a department.

As of: 23/10/2026 · Concept & lead: Alexander Holtermann