Handbook / Glossary

Glossary

Administration: The role with the same rights as the owner: reads everything, manages team, roles and departments, and reads the log. → Roles and rights
BPMN: Business Process Model and Notation, the widespread standard for process models. Universe Memory exports processes as a BPMN 2.0 file. → BPMN export
Counter-hypothesis: The alternative explanation that stands next to every hypothesis and prevents hasty conclusions. → Evidence and counter-hypotheses
Decision: A step in a process whose line ends with “?”. In the BPMN export it becomes an exclusive gateway. → Decisions in a process
Department: A unit of the organization. Departments help determine who reads which knowledge and allow situation reports per department. → Departments
Draft: A text written by Universe Memory as an email, message or document. Only the author sees it, approves it and sends it personally. Knowledge entries, processes and situation reports also start in the status “Draft”. → Have a draft written
Employee: The default role for new members: capture knowledge, ask and answer questions, describe processes, have drafts written. → Roles and rights
Evidence: An approved knowledge entry that a statement in the situation report is based on. Universe Memory discards statements without valid evidence. → Evidence and counter-hypotheses
Executive management: The role that reviews and approves knowledge, archives, approves every process and creates and approves situation reports. → Roles and rights
Four-eyes principle: The rule that nobody approves their own knowledge entry, unless they are the only member of the organization. → Four-eyes principle
Head of department: The role that marks a person in the team as a head. The rights in a department come from the assignment with “Heads this department”. → Roles and rights
Hypothesis: A possible explanation in a situation report, always with counter-hypothesis, confidence and evidence. → Evidence and counter-hypotheses
In review: The status of a submitted knowledge entry that is waiting for approval by a second person. → Review and approve
Invitation: The way into an organization: a link to an email address with a set role, valid for 14 days. → Invite someone
Knowledge entry: Recorded knowledge with title, explanation, source, department and visibility scope. → Capture a knowledge entry
Knowledge question: A question to a colleague. Their answer automatically becomes a knowledge entry in review. → Ask a question
Language model: The AI that phrases situation reports and drafts. It receives company knowledge only as evidence, never as an instruction. → Language models
Log: The record of every significant action with person, action, object and time, readable for the owner and administration. → Log
Maike: The Universe advisor who guides visitors through Universe Memory on the website. → Start the tour with Maike
Not now: Postpones a knowledge question by seven days without deleting it; “In one month” postpones it by 30 days. → Not now
Organization: A company's protected space in Universe Memory. All content belongs to exactly one organization and is strictly separated from others. → Create an organization
Owner: The person who created an organization. They have all rights; their role cannot be changed. → Roles and rights
Process: A step-by-step description of a task, created as a draft and approved by the responsible person. → Describe a process
Restricted: The narrowest visibility scope. An approved entry can only be read by the head of its department, the author, the owner and administration. → Who sees which knowledge
Sign-in link: A link by email that signs in an existing account without a password. → Sign-in link by email
Situation report: The condensation of the reviewed knowledge of a period: summary, signals, hypotheses with counter-hypothesis and open questions, every statement with evidence. → Create and approve a situation report
Source: The mandatory statement of where a knowledge entry or process comes from, for example a conversation with a date. → Capture a knowledge entry
Tenant separation: The strict separation of organizations in the database, which checks every access itself. → Tenant separation
Visibility scope: The “Who may see it?” setting on a knowledge entry: “Department”, “Entire company” or “Restricted”. → Who sees which knowledge
Workspace: The signed-in part of Universe Memory with overview, knowledge, knowledge questions, processes, situation report, drafts and team. → The overview in the workspace