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Handbook / Security and data protection

Data location

The cloud version of Universe Memory runs in Frankfurt am Main; speech recognition and the first language model process in the EU.

IT & data protectionExecutive management

Purpose

Where data is stored determines law and trust. Universe Memory keeps knowledge, questions, processes, situation reports and drafts in an environment in Frankfurt am Main and uses services with processing in the EU first for speech and text.

How it works

MemorySecurity
  1. In the cloud version, the stored content of the organization is kept in Frankfurt am Main.
  2. Voice recordings are converted into text by a speech recognition service with a data center in the EU and are not stored by Universe Memory.
  3. Situation reports and drafts are created first at a language model with processing in the EU.
RightsIllustration
Entire companyDepartmentRestrictedSales looks for HR data✕ No accessVisible to the department
  • Microphone only after your click
  • Four-eyes principle
  • Data in Frankfurt am Main
  • Every approval in the log

Fig. 1 The three visibility scopes: the database does not deliver a restricted entry of another department; a department entry is seen by the department's members.

Language model as fallback

If the language model with processing in the EU cannot be reached, a second language model answers the request. It receives the same, narrowly selected evidence as the first model.

Tips

Before starting, clarify with your data protection officer which content belongs in “Restricted”.

Frequently asked questions

Where is the data of the cloud version stored?

In Frankfurt am Main.

Are voice recordings stored?

No. Universe Memory only stores the recognized text that you take over.

Related features

Tenant separationEvery organization is strictly separated from all others in the database; the database itself checks every access.Language modelsSituation reports and drafts are created with language models, first with processing in the EU; company knowledge only counts as evidence, never as an instruction.Microphone and voice recordingThe microphone only runs after an explicit click, with a visible indicator, and Universe Memory does not store the audio recording.

As of: · Concept & lead: Alexander Holtermann

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