Handbook / Knowledge questions
Not now
Postpone a question by seven days with “Not now” or by 30 days with “In one month”, without deleting it.
Purpose
Not every question fits every moment. “Not now” is a valid answer: the question is kept, disappears from your view for a while and then comes back by itself, without reminders and without judgment.
How it works
- Under “Questions”, find the question in the “For you” section.
- Choose “Not now” to postpone it for seven days, or “In one month” for 30 days.
- “Postponed.” appears. The question is now listed under “Postponed” with “Visible again from” and the date.
- From that date it is back under “For you” and can be answered.
Head of production asks
Which orders need a second approval?
Visible again from 11/09
Open again – no reminders
“From 10,000 euros and for new suppliers.”
Becomes a knowledge entry
Fig. 1 A knowledge question is postponed with “Not now”, becomes visible again from the given day and, with the answer, turns into a knowledge entry in review.
Postponed, but not forgotten
A postponed question still counts in the overview under “open questions for you”. The person asking sees the status “Postponed” for it. Only the recipient can postpone.
Postponing several times
Once a question is visible again, it can be postponed again. There is no limit to how often that is possible, and no email reminder.
Tips
It is better to postpone questions than to answer them half-heartedly; a good answer becomes lasting knowledge.
Frequently asked questions
Is a question deleted with “Not now”?
No. It is postponed for seven days and then appears again under “For you”.
How long can I postpone a question?
Seven days with “Not now”, 30 days with “In one month”. After that you can postpone it again.
Does the person asking see that I postponed it?
Yes, as the status “Postponed” on their question, without further details.
Related features
As of: · Concept & lead: Alexander Holtermann