Handbook / Knowledge
Knowledge
A knowledge entry records what someone knows from their work, always with a source. Before an entry can be found by colleagues, a second person reviews it. Every entry carries a visibility scope that determines who may read it. This area describes the whole path: from capturing by keyboard or voice through review and approval to search and archiving.
KnowledgeIllustration
Recording
“For rush orders I first ask production, then the approval office.”
New entry
Approving rush orders
- Source
- Conversation with purchasing
- Who may see it?
- Department
DraftIn reviewApproved
Reviewed by a second person
Reviewed knowledge
Fig. 1 A spoken sentence becomes a knowledge entry with source and visibility scope. After review by a second person it is approved and appears in reviewed knowledge.
Capture a knowledge entryUnder “New entry”, record what you know, with title, explanation, source, department and visibility scope.Record by voiceSpeak an explanation instead of typing it; Universe Memory converts the recording into text and inserts it into the field.Who sees which knowledgeStatus, visibility scope, department and role together decide who may read a knowledge entry.Review and approveRead submitted entries under “For review” and publish them with “Approve” or send them back to the author with “Return”.Four-eyes principleNobody approves their own knowledge entry, unless they are the only member of the organization.Search knowledgeIn the “Search” field, enter all the words that should appear in the title or explanation of an entry.ArchiveRemove a reviewed entry that no longer applies from all lists with “Archive”, without deleting it.