Handbook / Knowledge questions
Knowledge questions
A lot of knowledge sits in individual heads. With a knowledge question you ask a colleague for a specific explanation. The answer automatically becomes a knowledge entry that is submitted for review. Anyone who has no time right now postpones the question with “Not now”. It is kept and comes back later, without reminders and without judgment.
QuestionsIllustration
Head of production asks
Which orders need a second approval?
AnswerNot now
Visible again from 11/09
Open again – no reminders
“From 10,000 euros and for new suppliers.”
Becomes a knowledge entry
Fig. 1 A knowledge question is postponed with “Not now”, becomes visible again from the given day and, with the answer, turns into a knowledge entry in review.
Ask a questionSend a colleague a specific knowledge question under “Ask a question”, optionally with reason and department.Answer a questionAnswer a question under “For you”; the answer automatically becomes a knowledge entry in review.Not nowPostpone a question by seven days with “Not now” or by 30 days with “In one month”, without deleting it.